Inside and Out: Navigator Paves a Path of Hope and Transformation for Prisoners Reentering Society

Patrick Bayona and Joe Durant at the Five Keys 21st Anniversary Celebration

In his almost 14 years with Five Keys, Joe Durant has seen thousands of lives transformed—but few encounters impacted him as deeply as the day he first met Patrick Bayona. At the time, Joe was serving as the College Transition Manager, providing one-on-one educational case management to help students pursue college while still incarcerated. That’s when he met Patrick in the Reentry Pod at San Francisco County Jail 2—one of just ten men classified as violent offenders in the unit. Patrick was surviving the only way he knew how: through art. His drawings weren’t just creative expression—they were his lifeline, a way to reclaim identity and hope behind bars.

Joe was struck not just by the raw talent in Patrick’s pencil sketches, but by the resilience behind them. “I saw someone who just needed a hand in the right direction,” Joe recalls. And that’s exactly what he offered. Alongside other Five Keys educators, Joe became a steady source of encouragement, helping Patrick take his first steps toward something better when he was released from jail in 2022, connecting him with the opportunity to pursue his artistic talent.

Fast forward to Spring 2025.  Joe, 38, is now Assistant Director of Grants and Development. He happened to be visiting the Five Keys’ Embarcadero SAFE Navigation Center, and much to his surprise was reunited with Patrick. Patrick boasted about his upcoming graduation from the Academy of Art University in San Francisco and his post as Activities Coordinator for the Navigation Center.

Thanks to the support of Joe and the broader Five Keys team, Patrick was awarded a full-ride scholarship to an art academy, made possible through a Five Keys partnership. The scholarship was contingent on Patrick’s success in completing a semester at Laney College in Oakland—a challenge he met with a 3.5 GPA.

“It was one of those moments where you realize—wow, what we’re doing really matters. It’s changing lives,” says Joe. “One of the most meaningful parts of my job is hearing our clients’ stories and helping them navigate systems that can feel impossible—financial hurdles, legal barriers, even the countless fees just to register for basic services. Parole paperwork, for example, has been shown to be more difficult to understand than a New York Times article, often leading to violations simply due to misunderstandings—violations that can send someone back to prison. My role is to walk alongside them, guide them through the process, and be their advocate.”

Navigating New Pathways

The dictionary defines a navigator as “a person who directs the route or course of a ship, aircraft, or other form of transportation, especially by using instruments and maps.”

To say that Joe is a navigator extraordinaire for the incarcerated and prisoners dreaming and then transitioning to re-entry is to understate.

“I cannot imagine the odds stacked against them,” says Joe. “In my current role I’m not behind the scenes in the jails as I used to be, but when I was there, I felt it was so important to be real with the clients. My job was to stand by their side to walk them through all the barriers and obstacles.”

To that end, as a navigator for currently and formerly incarcerated individuals, Joe is a member of a network of change makers who are offering a promising approach to improving reentry outcomes. By providing personalized support and connecting prisoners with educational and vocational resources, Joe and other navigators play a critical role in reducing recidivism and helping ex-offenders successfully reintegrate into society.

Studies have shown that having a navigator can significantly improve the outcomes for ex-offenders. A study by the Urban Institute found that participants in a navigator-guided reentry program were more likely to be employed and less likely to be rearrested compared to those who did not receive such support.

Determined to Right Wrongs

Joe’s journey to becoming one of the most trusted figures in the fight for incarcerated individuals’ rights and opportunities didn’t start with a grand vision—it started with a deep curiosity and a fierce drive to right the wrongs he saw within the justice system.

His path to his current role in Development—where he works tirelessly to secure funding for Five Keys’ programs—began in his early collegiate years, shaped by both academic and personal experiences that ignited his passion for advocating for those impacted by incarceration. From college criminal justice studies to groundbreaking reentry programs, Joe's commitment to breaking the cycle of incarceration is a mission that has shaped his adult life.

While studying Criminal Justice at California State University, Chico, Joe dove headfirst into hands-on work through the Community Legal Information Clinic (CLIC)—one of the oldest undergraduate legal clinics in the country. It was here, as a paralegal intern in the Penal Law Project, that Joe began making visits to CDCR Solano, providing free legal information to incarcerated individuals. These early experiences opened his eyes to the systemic issues within the criminal justice system, particularly the racial inequities deeply embedded in California’s carceral policies.

“I saw how inefficient the system was and it just drove my passion to make change,” says Joe.

For Joe, the academic course Corrections acted as a critical turning point. It was in these classrooms and through his interactions with those on the inside that Joe solidified his commitment to becoming a voice and a resource for those impacted by the system. His experience with CLIC also fueled his desire to tackle the broader social issues of policy and systemic change. As he pursued his Master’s in Public Administration, Joe deepened his understanding of how political systems perpetuate cycles of injustice, culminating in a graduate thesis on corruption in California’s initiative process.

Joe’s path took a significant turn after graduate school when he joined the San Francisco Adult Probation Department, where he worked with clients in the Learning Center, helping them complete their high school diplomas and GEDs. It was here that Joe first connected with Five Keys, eventually beginning his work teaching independent study and digital literacy classes in San Francisco’s jails.

His role soon expanded into school administration, where he led efforts to overhaul Five Keys’ outdated transcript request system, improving access and efficiency for students and staff. He later served as the Transition Coordinator for Special Education, where he helped design and guide transition plans within students’ IEPs, ensuring connections to higher education, apprenticeship programs, and employment preparation services.

Joe and Steve Good, President and CEO of Five Keys, holding a proclamation from the Mayor of San Francisco declaring Five Keys Day at the 20th Anniversary Celebration.

Joe’s work within Five Keys expanded further when he became the College Transition Manager, leading efforts to build educational pathways for incarcerated students. His leadership in bringing college coursework into County Jail 5 and 2 helped numerous individuals earn up to 12 college credits per semester. His contributions extended beyond the jails when he played a pivotal role in connecting justice-impacted students to post-secondary retention programs, ensuring they had support networks that spanned the Bay Area. These efforts contributed to the creation of reentry pathways and opportunities, setting up incarcerated individuals for successful reintegration into society and success in higher education.

Despite these successes, Joe's work isn’t limited to just education—he has been a tireless advocate for reentry services. He was deeply involved in providing services for “A-Pod” (also known as the Reentry Pod), a reentry-designated housing unit at County Jail 2, aimed at providing wraparound services and close collaboration with probation officers to ensure successful reentry. Joe’s approach was holistic—offering job readiness training, digital literacy skills, and college enrollment and retention support, all geared toward helping individuals build a strong foundation for their future.

When the pandemic reshaped the world, Joe adapted quickly, transitioning into Development and Fundraising. In his current position as the Assistant Director of Government and Foundation Grants, he continues to channel his years of experience into securing funding for programs aimed at breaking the cycle of incarceration. His efforts have resulted in multi-million-dollar contracts that support Five Keys' expanding network of services, including educational programming, supportive housing, reentry services, and workforce development for justice-impacted individuals. Having worked directly with students and clients, Joe knows firsthand that the most powerful way to connect with funders is by sharing the real stories of transformation happening in the field—stories that illustrate not just need, but impact.

Believing in Second Chances

At his core, Joe’s work is driven by the belief that everyone deserves a second chance—and sometimes a third, fourth, or more. In California, nearly 4 in 10 people released from prison or jail are reconvicted within three years, underscoring the urgent need for sustained support and multiple opportunities for success. He has seen firsthand how systemic inequities—such as racial discrimination, over policing of marginalized communities, underfunded education systems, and a lack of economic and educational opportunities—stack the odds against incarcerated individuals. This deep sense of injustice fuels his passion for systemic change and his commitment to the mission of Five Keys: education, employment, recovery, family, and community. Joe’s role has helped break down the barriers that many incarcerated individuals face, opening doors to new opportunities and new lives.

Now, as Assistant Director of Grants and Development, Joe is not just navigating the path of reentry for others—he’s paving the way for an entire community of justice-impacted individuals to thrive. His work stands as a testament to the transformative power of education and the belief that everyone, no matter their past, deserves a chance to succeed.

Away from work, Joe lives in Chico with his wife, Maggie, and their Chihuahua, Hazel. He and Maggie first met while attending California State University, Chico, where they both graduated and remain proud alumni. There, the trio spend days hiking, attending concerts, and traveling. Plans are already underway for Joe’s 40th birthday in December 2026, with Maggie organizing a destination celebration abroad.

Maggie, Joe, and Hazel

“I feel very blessed to be part of the solution—and to play a role in helping others transform their lives. They’re the ones doing the hard work to rewrite their stories; we just help set the stage for their success. I have a lot to be grateful for and celebrate,” says Joe.

Connection, Hope, Purpose, and Empowerment Define Travis Rapp’s Lived Experience Reentering the Community

 “It’s the everyday things, like being able to open a door, that bring me such joy.”

Like many people who are incarcerated, Travis Rapp struggled with anger, pain, and hopelessness during the 16 years he spent in a maximum security California prison, almost a decade in isolation.

Travis was 21 when he was charged with first-degree burglary and sentenced to 15 years at Kern Valley State Prison in Delano, CA,  “designed to house the worst-behaved, most problematic,” of all the state’s inmates. For nine years, he was confined to a 6.5-foot-by-11-foot room with just a bed, sink, and toilet. Meals were served through a slot. The exercise consisted of four hours a week in a gated dog-run-like cage in the outside yard.

Fast forward to today. Travis, 37, is just two years out of prison. He’s a lead supervisor for five of Five Keys’ employment and reentry crews, (about 50 employees) rising through the ranks from his first job on the CAL Crew, which works to repair, remove litter, control vegetation, repair storm damage and erosion and other highway beautification projects in Los Angeles, San Diego, and San Joaquin counties. He clocks in at 6:45 a.m. and out at 3:15 overseeing worker safety, the vans, hiring, data sheets, payroll and recruiting.

“Travis is a natural leader, a standup guy who is also humble and was not afraid to start at the bottom and work his way up,” said Jalonn Harrison, Assistant Director/Transitional Work Programs for Five Keys. “He’s stepped up to every opportunity and given his best.  He’s an amazing role model for all that a person can make it through anything. He’s all about the power of hard work and determination.”

In February he was released from parole.

Travis is married to Lenna, a hairstylist, who shares his passion for trekking through California highways on weekends on their motorcycles. They live in an apartment in West Los Angeles with their two cats, Brodie, and Bob Cat, and have a bucket list of travel plans from Greece to Japan, to France and around the globe. 

The first place he and his wife went upon his release from prison: The Claim Jumper restaurant “for a big old juicy steak.” He’s proud to say he’s taken up cooking, “mostly steaks,” he admits.

“But it’s the everyday things, like being able to open a door, that bring me such joy.”

His new adventure is all about taking risks and creating a dream life. But he doesn’t forget the suffering and longing that defined his years in prison.

As the years rolled by in prison, Travis was visited by the prison chaplain three times, each to tell him about the death of one of his grandparents. 

Travis studied and earned his General Educational Development (GED) degree, classes in Excel and Microsoft, trade school auto mechanics certificate, soaked up as much history as possible, books about Napoléon, the Saxons and jotted down motivational quotes that became his lifeline and guiding light:  “You gain strength through struggle,” and “In prosperity, our friends know us; in adversity, we know our friends.”

“I was a lifelong troublemaker who knew I had to turn my life around and that moving forward, the key would be who I surround myself with, he said.

Travis says he just kept telling himself: “Push forward, you can’t let it break you. Work, just work.”

Never underestimate the power of community.

In 2022, Travis was transferred into Los Angeles’ Male Community Reentry Program (MCRP), a reentry multi-tenant apartment complex that provides programs and tools necessary to transition from custody to community. Monitored with an ankle bracelet, Travis discovered Five Keys and its innovative transitional employment program.

His break was being hired by Five Keys on the Cal Crew. Through the Five Keys Transitional Employment and Reentry programs, people like Travis receive robust support to help them find permanent employment, progress along educational pathways, or enroll in progressive job training. Job readiness workshops, reentry support, access to high school completion, and hosted resource groups are provided.

“Travis is an extraordinary leader in that he takes the initiative to do things he sees need to be done instead of waiting for someone to suggest it,” said Dave Bates, VP of Transitional Employment & Reentry. “Travis forecasts what needs to be done and he gets it done. That is what you want in a leader.”

These days Travis is also passionate about giving back, reaching out to help others “get the second chance I did.”

There is a sorrow that continues to burrow in his heart. His best buddy in prison, a forty-something guy named Christophe, is sentenced to life without parole. “We were in solitary together and could only talk between the walls,” says Travis. “These days I can call and write him, but it’s hard because I am out and there is a guilt there and sadness. He got me through so much and is my best friend. Isn’t it weird, I have a best friend I never got to even shake hands with and probably never will. It’s rough. I feel very remorseful.”

Teacher provides care, support and education to inmates and upon reentry

“Enrolling in school gives our students the opportunity to focus on something productive and positive, to keep their minds and hearts occupied with something that gives them a sense of hope and personal accomplishment. Over and over I’ve seen these incredible shifts in attitude.”

Growing up in Santa Rosa, CA, Rose Kleiner had a challenging time in high school and for numerous reasons, wasn’t on track to graduate. At 17, she moved to San Francisco and completed her high school education through an independent study program and then through attending an alternative school. 

Grateful for the people and opportunities that shepherded her through that time in her life, Kleiner said her hope was that in some way she could reach back and help others dealing with similar struggles to push others to challenge their boundaries and struggles and pursue their own educational success. 

That’s exactly what she has been doing for the last almost five years as a teacher for Five Keys Schools and Programs at the San Francisco County Jail #4 and the Learning Center in the Adult Probation Department, both located at 850 Bryant, San Francisco. Since 2016 she has taught hundreds of inmates and community members seeking to earn their high school degree.

“One thing I really enjoy about teaching at Five Keys is you get to see all kinds of successes,” says Kleiner, 34. “Watching my literacy students making huge strides in their reading skills or my ESL students improve their English is so awesome, and you can see how it immediately changes their lives for the better. High fiving a student when they pass their final GED test, handing a student their diploma, or helping a graduate enroll in CCSF literally never gets old.”

She says one of her most gratifying moments as a Five Keys teacher has been when the students she worked with in custody show up at the community site where she teaches. Carrying the plastic bag with their belongings after being released from incarceration, they have told her they wanted to continue their education. 

“Being able to provide that sense of continuity and support during the incredibly challenging period of reentry is such an honor and a joy,” she says.

After earning her Bachelor’s Degree in Comparative Literature at San Francisco State University and a Master’s in the same subject from the University of Colorado Boulder, she became an English teacher and worked for two years at Lisa Kampner Hebrew Academy in San Francisco. 

“I had gone to graduate school with the intention of completing a PhD in literature and I ended up getting a funding package that included a teaching assignment,” she says. “It turned out that academia wasn’t for me and I left with a Master’s degree, but I realized I loved teaching adults. A friend of mine was working for Five Keys and suggested that I apply, and here we are.” 

Thanks to the creativity of Kleiner and the teachers and staff at Five Keys Schools and Programs and local Sherriff’s departments, they have not let the COVID-19 pandemic stop them from educating and serving up their mission. 

There is no stopping Five Keys Now “The pandemic has been so tough on everyone — students and teachers, incarcerated and in the community,” she says. “People are really struggling to fulfill their basic needs, which means education can move to the back burner. Many of our students are still working on their technology skills, which can make distance learning an extra challenge. And it is just hard for everyone not to have that face-to-face interaction and relationship building component, especially in custody where communication options are very limited.”

But, they have been able to continue serving students both in the community and in custody during shelter-in-place with online learning, mailing/dropping off work, phone calls, and just generally getting creative.

“I know that it’s meant a lot to our students to have this tie to normalcy and something positive to focus their energy on,” she says. “For my incarcerated students especially, just knowing that Five Keys is still there, still caring for them and still working for them, has helped them stay grounded and positive during an extraordinarily difficult time.”

Education is critical for the incarcerated“Being in jail is just such a difficult time — the worst combination of boring and stressful,” says Kleiner. ‘People are separated from their families and unsure of what their futures hold. Enrolling in school gives our students the opportunity to focus on something productive and positive, to keep their minds and hearts occupied with something that gives them a sense of hope and personal accomplishment. Over and over I have seen these incredible shifts in attitude. Watching our students move from a sometimes really negative place to a mindset of goal setting, feeding their intellectual curiosity, and really building their practical skills never stops amazing me.”As a Five Keys teacher, Kleiner has learned that the human spirit is stronger than anything that can happen to us. “I think teaching at Five Keys has made me more patient and empathetic,” she says. “It’s also just brought so much joy into my life. It’s such a privilege to get to form these relationships with my students, to really get to know them as people and to feel like a positive force in their lives.”Along the way, Kleiner, who lives with her husband and cats, says she’s learned a lot of lessons from her teaching experience at Five Keys. “I think I’ve learned how to meet people where they are with warmth and non-judgment,” she says. “I’ve learned that it’s essential to really take time to listen and form a relationship with every single individual student, no matter what. And I’ve learned that it’s my job as a teacher to never stop learning how to be better!”